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Contact Us
Have a question or need help with your order? We're here for you.

Get in Touch
Tip: For the fastest response, we strongly recommend contacting us via Email or Inbox Chat on ourwebsite. Our phone lines are frequently busy during peak hours, and email/chat inquiries are typicallyresolved more quickly.

Email (Recommended): service@rvdu.shop We respond within 24 hourson business days.

When Contacting Us, Please Include

To help us resolve your inquiry as quickly as possible, please provide:

Your order number (found in your order confirmation email)

The email address used to place the order

A brief description of your question or issue

Photos, if applicable (e.g., damaged product, wrong item received)

Expected Response Times

Inquiry Type	Response Time
Order status & tracking	Within 24 hours
Returns & refunds	Within 48 hours
Product questions	Within 24 hours
Subscription changes or cancellations	Within 24 hours
Billing disputes & unauthorized charges	Within 48 hours
Damaged or defective items	Within 48 hours

Response times are based on business days (Monday-Friday). Inquiries received over the weekend or on U.S. holidays will
be addressed on the next business day.

Business Hours

Monday - Friday	9:00 AM - 6:00 PM (ET)
Saturday & Sunday	Closed
U.S. Public Holidays	Closed

 

Before Filing a Payment Dispute
If you have a concern about a charge on your account, please contact us first before initiating a disputewith your bank or credit card company. We can often resolve billing issues faster than the bank disputeprocess. Common reasons for unrecognized charges include subscription renewals, purchases made by afamily member, or delayed charges appearing on your statement. Email us at service@rvdu.shop withyour order number and we will investigate within 48 hours.

Company Information 
Rvdu · TESSERA LABS LLC
2124 LYMAN AVE BILLINGS, MT  59102, United States
California Employer No:33-3729135